Housing and Council Tax Benefits

I came across this article in the Bracknell Standard.
Some time back I was lead member of a review of this service, and also met with the audit commission.

On the face of it the rating in the report does not look that high, but compared with other council we came out very well.
I remember in the report (and here) that one of our concerns was the external interfaces to the DWP, and the potential for a change in circumstances for a client to go unreported for a length of time.
It looks like the changes to be brought into the system my join up these services better, making it less likely that mistakes will creep in.